1. Why Choose Innovative Restorations?
With 12 years of experience in the industry, Innovative Restorations
is the trusted name in restoration in Crossville, TN. Our IICRC
certified technicians follow industry-standard procedures for quality
you can count on. We offer 24-hour emergency service and can work
directly with your insurance provider to make the process as easy as
possible for you.
2. Is Water Damage Covered by My Insurance Policy?
Water damage insurance claims depend on a few different criteria.
Ultimately, that's a question you'll have to clarify with your
insurance company. However, we can tell you that the viability of
water damage insurance claims depends primarily on what caused the
damage (storm, burst pipe, plumbing malfunction, localized flood,
sump pump failure, etc.). Some insurance policies will outline
scenarios that will NOT be covered without specific riders like
flood insurance, or sump pump failure insurance.
Contacting a restoration contractor as well as your insurance
adjuster at the same time is a good idea because the restoration
contractor will help make sure that not only will the water
extraction and dry out be covered but the rebuild process that
should follow. If the full scope of the claim isn't outlined and
agreed upon from the start, there may be issues down the line, and
property owners may find themselves having to pay out of pocket to
get the property completely back to normal.
3. How Long Does Fire Damage Restoration Take?
It's never a quick fix, though we've gathered together a
multi-discipline team of contractors and disaster restoration
technicians to work in tandem to complete the work as soon as
possible. From structural repairs to sand/soda-blasting to odor
removal to contents cleaning, our fire damage restoration crew begins
as soon as the project scope is determined, and we don't stop until
the job is done and both you and the insurance company are satisfied
with the results.
4. What Caused the Mold to Grow in My House?
Anytime the moisture levels in your home are at 60% or higher, mold
can grow. What's frustrating for many property owners is that they
don't see a puddle on the floor or water dripping from the ceiling.
When mold grows, the source of the moisture is usually hidden under
floorboards or behind walls.
5. How Much Does a Normal Encapsulation Cost?
For a standard-sized home, approximately 1600 sq.ft., a full
encapsulation runs between $4,000 and $5,000.
6. What Is Bioesque?
- Bactericidal, Virucidal*, Tuberculocidal, and Fungicidal**
- EPA Registered Broad-Spectrum Disinfectant
- Disinfect, Sanitize, Clean, and Deodorize in ONE STEP
- No Rinse Required, even on food contact surfaces
- Sanitizes Soft Surfaces in just 2 minutes
7. What Can I Do to Prevent Frozen Pipes?
Leaving sink cabinet doors ajar allows warm air to circulate around
the pipes to help keep them from freezing. Wrapping pipes near
exterior walls will also help protect them from freezing.
8. What Does My Insurance Cover?
Insurance coverage is very situationally dependent. Each policy from
each different company will have different levels and types of
coverage. The best way to know if your damage is covered is to keep a
copy of your policy on hand and call your agent directly with any
questions you might have.
9. How Long Will It Take to Dry out My Property?
That depends on the types of materials that were affected by water.
Drywall, carpet, and hardwood floors will take longer to dry than
other materials in the space. We use moisture meters throughout the
process and in many different locations to gauge the moisture levels
and will continue to adjust our fans and dehumidifiers to achieve an
efficient but effective dry time. The bare minimum of "three days to
dry" may only produce a surface dry, but can still leave behind
moisture levels that create an ideal environment for mold to grow.
10. Is Fire Damage Covered by Insurance?
Most often, yes. You'll need to check your specific policy for the
full scope of coverage, but in general, if the damage was caused by a
flame, it's covered. Your best bet is to hire a professional damage
restoration company, such as Innovative Restorations, to help you
through the claims process. We know how to avoid some common missteps
when it comes to making sure the entire loss is documented and
covered. Many homeowners and insurance companies forget, for instance,
to consider that your HVAC system will need to be cleaned of soot,
and, since fires are extinguished using water, many areas of your home
may need to be restored due to
water damage even if they weren't
directly affected by the fire.
11. I Seem to Be Sick All the Time. Is the Mold in My House Making Me
Ill?
It could be. Because mold spores are microscopic and airborne, you'll
end up breathing them into your lungs. Depending on the type of mold
and how well your immune system functions, you may develop some
serious health symptoms that could end up being the result of mold.
That's why a mold remediation company takes mold removal so seriously.
The space affected by mold is isolated and contained during cleaning
so the spores won't spread to other areas of the house, and the
remediation team stays suited up in Personal Protective Equipment
(PPE) during the process.
12. Does Encapsulation Prevent Mold from Returning?
Mold grows when the relative humidity rises above 60%. With a proper
encapsulation and dehumidification system installed, mold can be
prevented entirely!Sanitizes Soft Surfaces in just 2 minutes
13. What Does Bioesque Kill?
Bioesque is approved by the United States EPA for use on hard
non-porous surfaces against SARS-CoV-2 virus (COVID-19) in just 55
seconds! Bioesque also kills:
- Kills Norovirus in just 4 minutes
- Kills 99.9% of Bacteria, Viruses*, Fungi and Molds
- Kills, Destroys and Eliminates Household Germs
- Eliminates 99.9% of most Allergens' upon contact
14. Is There Anything I Can Do to Thaw Frozen Pipes Before They
Burst?
Infrared heat lamps or space heaters can gently thaw frozen pipes if
you notice frost accumulation. Be careful not to heat the pipes too
aggressively, though, as that may cause them to burst as well.
Remember never to leave a heat source unattended to avoid fires.
15. What Can I Do to Minimize Damage until an Adjuster Gets Here or
Repairs Can Start?
As a homeowner, seeing your home damaged is extremely stressful and
it's difficult to know the right course of action. Will trying to
clean up on your own help or just make things worse? No matter what
kind of damage you've incurred, the very first thing you should do is
take photographs as long as the area is safe for you to be in. If you
have
water damage, the best thing to
do is extract as much standing water as you possibly can while you
wait for help. If you have fans, set them to start drying things as
much as possible. They won't be enough to completely dry the area, but
they can help to minimize the chance of secondary damages. In the
event of mold or fire, it's best to just leave the damage alone until
a professional can address it. Disturbed mold can disperse spores
throughout the home and
fire damages can be made worse if
improper cleaning techniques are used.
16. Should I Start Mopping up the Water Myself?
Most homeowners start trying to remove the water themselves before
they realize they'll need to contact their insurance company about a
claim so they can call in a water damage restoration company. However,
standing water around anything with a power cord or outlet or sagging
ceilings makes the area unsafe. Also, many insurance claims require
documentation of the loss BEFORE any work is done, including removing
the water. Always take plenty of photos of the damage you see before
taking any action to start cleaning up the mess. Your restoration
contractor will be able to back up your insurance claim scope with the
necessary technical documentation as well.
17. How Soon Can I Move Back Home after a Fire?
Depending on the extent or location of the fire damage, some
homeowners can move back in a few days or longer. The fire department
will usually turn off electricity and gas to the property right away,
and that won't be restored until a building inspector says that it's
safe to turn those utilities back on. If you experienced significant
smoke damage and the home's occupants include elderly persons, young
children, or those with chronic health conditions, it may be wise to
stay until the smoke cleanup is complete. Contracting with a damage
restoration company experienced in fire damage repair can often get
you back home sooner because they'll have the resources to hire and
manage the many tradespeople who will need to work together to make
the home liveable again. One perk of hiring Innovative Restorations is
our guarantee to you and your family! When you hire Crossville Office
for damage restoration, if we can't keep you in your home or your home
is otherwise uncomfortable, and you have to go stay in a hotel, the
first night is on us! Click here to read the rest of our customer
guarantee.
18. Does Bleach Kill Mold?
For the majority of surfaces in your home, bleach won't actually get
rid of your mold problem. It's the "iceberg effect." Visible mold is
usually a small percentage of the actual amount of mold growth. Bleach
can't kill mold on porous surfaces like wood, and while tile or
fiberglass surfaces can be cleaned with bleach, often the mold has
spread far deeper. The reason why mold remediation companies don't
recommend DIY cleanup isn't that they want to make more money; they
know, in their experience, that a mold problem is usually far more
invasive than can be seen with the naked eye. Simply cleaning the
surfaces can provide false assurances that you got rid of the mold,
only to have it come back time and time again.
19. Do I Have to Change the Dehumidifier Filters?
No, we offer a semi-annual inspection of your crawl space which
includes the replacement of filters and complete moisture inspection.
20. What Kind of Equipment Do You Use? Sprayer? Fogger? Or Do You Just
Wipe on the Disinfectant?
We will wipe high-touch surfaces, spray other surfaces and then fog
the rooms and the HVAC system to disperse the disinfectant through the
entire house.
21. What Areas of the House Are Most Vulnerable to Frozen Pipes?
Pipes running along exterior walls, especially below ground level, are
prone to freezing and bursting during cold weather.
22. How Long Will the Process Take?
The length of time for proper restoration to occur is dependent on the
type and size of the damage. A typical water damage project usually
takes 5-7 days for drying and removal of any unsalvageable materials.
Mold remediation can take anywhere
from a few hours to several days depending on the extent of the
damage. Fires cause the most extensive damage and can take weeks for
restoration to be completed. Keep in mind, these are all estimates and
they're only for the restoration portion of the job. The
construction and rebuild portion
of the job, where everything is put back into place, has its own
separate process and timeline.
23. What Happens to All of My Wet Belongings?
If the water damage involves Category 1 water (clean and free of
microbes and bacteria), many of your personal belongings can be
salvaged. Category 2 water would include other water sources,
including rainwater, that, while not containing biohazards or sewage,
still pose health risks and the potential for destructive microbial
growth and mold. A water damage restoration technician will help you
sort through the contents of the property to determine what can be
safely dried, what can be restored by a textile/contents technician,
and what can't be saved or salvaged. There are off-site facilities in
the area that specialize in restoring water-damaged contents. Your
restoration team will document all of the contents leaving the
property for restoration or disposal for your records and also for
reimbursement from your insurance company.
24. How Do I Clean up Soot?
DIY soot removal is not recommended. Commercially available products
can actually cause permanent damage to surfaces. Soot itself is
primarily oil-based, but that residue also contains toxic, possibly
biohazard contaminants.
25. Does Homeowners Insurance Cover Mold Remediation?
Sometimes mold remediation is included if the cause of the mold was a
"covered peril" like a burst hot water heater or
water damage caused by firefighters extinguishing a fire in your
house. Gradual water damage - like from a leaking pipe or hose - will
often cause mold growth, but your insurance coverage will usually not
cover that by claiming that it was caused by poor maintenance or
neglect. If your insurance company denies your claim, you should
request an inspection from a mold remediation company that can help
you document the source of the mold.
26. Is a Dehumidifier under My Home Loud?
No, not at all. If your floor is insulated, which we recommend, you
likely won't even know that it's there.
27. Will You Just Be Sanitizing or Will You Actually Be Cleaning My
House?
We will, during the sanitizing process, be cleaning soil from some
surfaces, it will not leave your home entirely dust-free or clean as a
whistle like a home janitorial service. That being said, we are happy
to recommend a janitorial company we trust or work with one of your
choosing if that is your ultimate goal in addition to our disinfection
and sanitization services.
28. How Cold Does It Have to Get to Cause Pipes to Freeze?
Temperatures 20° Fahrenheit or less, sustained for 3 days or more, are
likely to cause frozen pipes. If the weather is also windy, any
temperature below 32° Fahrenheit can also create a frozen pipe
situation.
29. Does Homeowner's Insurance Cover Water Damage?
Most homeowner's policies cover most water damages, but not all water
damages are created equal. There can be a lot of exceptions to
coverage depending on the intricacies of your policy. This is why it's
a good idea to be familiar with your policy and call your agent right
away when damage occurs.
30. How Do I Know If the Mold Is Gone for Good?
If the inspection/assessment process was able to pinpoint the source
and cause of the mold growth, once that source is repaired, you can be
relatively confident about the success of remediation. Ask if your
restoration technician has the IICRC certification for "Applied
Microbial Remediation." You can also request a "post-remediation mold
clearance" from a third-party mold inspector to re-test the area for
any remaining traces of mold before the area is treated with a sealer
or encapsulant to resist future mold growth.
31. How Do I Know for Sure What Caused the Water Damage to My
Property?
Identifying the source of the water damage is one of the first steps
in both the insurance claim process and before beginning to dry out
and repair the damaged areas. After all, if you replace a sagging, wet
ceiling that was caused by a roof leak but don't fix the roof, too,
the next rainstorm will start the cycle all over again. The buckling
to your hardwood floor could be caused by a leaking pipe. We will
pinpoint the exact cause of your water damage and make sure the source
is repaired. We make sure your restoration job is done right the first
time.
32. I Aired out My House after a Small Fire, but It Still Smells like
Smoke. What Can I Do?
Smoke damage is rarely limited to one area of the house, and it leaves
behind a residue that can hide in crevices and out-of-reach areas, and
a simple "airing out" may not be sufficient. We recommend consulting
with a smoke damage technician who can help you troubleshoot the next
steps. Sanitizes Soft Surfaces in just 2 minutes
33. What Is the Electric Cost of Running a Dehumidifier in the Crawl
Space?
Comparatively, it is less than running a small refrigerator.
34. Do We Have to Leave the House While You're Cleaning?
The product we use is labeled as an irritant, not a poison, but it is
recommended that you and your pets leave the home until the air has
had time to settle. This generally takes about an hour after we are
done. We recommend going grocery shopping or to the park while it
settles, and then you can come home to a clean, safe home!
35. What Can I Do to Protect My Outdoor Faucets from Freezing?
Inexpensive styrofoam spigot covers go a long way to prevent the
adjacent plumbing from freezing, as well as draining any water from
those faucets after shutting off their water supply inside the
building. Most homeowners forget this important step, only to have
their basements or crawl spaces flood in the spring when they turn
their outdoor faucets on for the first time after winter.
36. How Can I Prevent Water Damage?
A good portion of water damage can be prevented by proper household
maintenance. Routine
plumbing maintenance, as well as
sump pump
and
appliance maintenance, are effective ways to avoid preventable damages. If you live in a
cold climate, preparing your home for the winter can also help avoid
damage. Finally, it's a good idea to regularly check the exterior of
your home, particularly your roof, for damage to ensure water isn't
unexpectedly leaking into your home.
37. Is Mold Damage and Crawl Space Repair Covered by Insurance?
In most cases, it is NOT covered by insurance, but financing is
available, and approval is easy. Call today!
38. Is It Really Food Safe?
Yes. Unlike other products on the market, surfaces don't need to be
"re-cleaned" after the application of this disinfectant. It's
non-toxic, so your surfaces are safe after application, even if your
toddler or your dog licks the counter when they get home. You can even
prepare food on them without having to worry about contamination in
your food.
39. I Heard That Disinfectants Have to Stay Wet for a Long Time. Is
This True?
Many of our competitors choose to use chemicals that require a wet
"dwell" time on the surfaces in order to kill viruses. Bioesque has
been tested and proven to kill them in only about a minute.
40. Will You Be Able to Sanitize or Disinfect My Couch or Other
Upholstered Furniture? What about Our Beds?
Good question. A lot of products on the market today and in use by
other companies are not approved for "soft good" use. Ours is.
41. Is It Really Safe to Use Around Pets?
Because the fogging equipment causes the chemical to be airborne in
order to adequately circulate throughout the space, air-breathing pets
like cats, dogs, and birds, may be more comfortable staying out of the
house until the chemical has a chance to settle. It's non-toxic for
aquatic life, though - so your fish will be fine!